What We Do
Outsourced Order Fulfillment Center & Customer Service
At IFS, our mission is to exceed your expectations when it comes to order fulfillment and call center and services.
Here’s a list of standard fulfillment services. Don’t see what you’re looking for? Let’s talk about it. At IFS, we have the flexibility to develop cost-effective custom solutions based on your specific needs.
As an IFS order fulfillment services client, you’ll work directly with your own Account Manager who will oversee your business on a daily basis. Your Account Manager will learn everything there is to know about your products, and will keep you informed about important information regarding orders and customers. Our friendly, knowledgeable Account Managers are adept at cross-sells and upsells, and excel at solving problems and keeping customers happy. Many order fulfillment clients have seen sales increase once an IFS Account Manager joined the team.
Remarkable customer service … highly-trained staff who know your products … your own polished, professional customer care team. You’ll receive all this and more as an IFS outsource call center client. No annoying automated dial-by-number directories here: every call is answered in seconds by native English speakers based in our Midwest call center facility. Need to accommodate Spanish-speaking customers? No problem: our call center team includes representatives who are fluent in Spanish. Inbound and outbound call center services are available. Need to staff up for busy seasons? No problem! At IFS, you’ll have skilled staff available when you need them.
At our fulfillment center in Kansas City, MO, we receive and manage orders placed online, by phone and by mail. Orders are matched against available inventory, credit cards are charged, and products are carefully picked, packed and shipped—usually the day we receive them. Attention to detail is critical, but the IFS team is up to the challenge, as evidenced by our 99.873% order accuracy rate. Regular reports will keep you up to speed on inventory, warehouse deliveries and orders we receive and fill.
As a PCI compliant order fulfillment service provider, IFS complies with the latest PCI DSS standards for enhancing payment card data security. Your customers’ credit card data is safe and secure due to the security management, policies, procedures, network architecture, software design and other critical protective measures we take. Learn more about PCI compliance.
Already using a shopping cart? We can assist you with creating processes to download order details. If you don’t have a shopping cart set up yet, you may wish to utilize our simple cart. The ability to use our shopping cart is a huge benefit for many ecommerce fulfillment clients. The cart is quick and cost-effective to set up, and it’s easy for us to download orders directly for speedy, secure processing.
Once your products are manufactured or purchased, ship them to us for storage in our secure, modern facility. Our fulfillment warehouse and distribution center are climate-controlled, FDA-inspected and food-grade compliant.
As an ecommerce business, your product inventory is one of your most important assets. In addition to the time you spend on product development and marketing, your inventory represents a substantial investment for your company. Managing your inventory accurately is a critical component in the success of your business.
So, whether you have a small start-up company or a major retail enterprise, being able to translate product inventory into sales depends on your ability to effectively manage and control your inventory from the time your product is delivered to the warehouse until it is shipped out in response to your customers’ orders.
The IFS fulfillment center team assembles all sorts of multi-piece kits. We’re here to help, whether you need simple POS displays created or sophisticated packages configured and wrapped. Attention to detail and stringent quality control processes mean your kits will be assembled correctly and look great every time.
Looking for an easy way for your sales team to ship samples to themselves, clients or prospects? Our turnkey Product Samples program makes it easy for you to keep an eye on inventory … and for your sales team to focus on what they do best: selling! Online sample order forms, automated processing, order confirmation emails, detailed reports, inventory management and automated shipping by IFS makes managing product samples efficient and easy.
One way to ensure happy customers is to send them the right products right away. Once an order is received, our crackerjack warehouse team pulls products from our fulfillment warehouse shelves, packs them carefully into the right sizes boxes, and sends them on the shipping department. Excellent quality control at every step means you benefit from our 99.873% accuracy rate.
Trying to keep carriers, rates and shipping options straight can be a real challenge. When you become an IFS order fulfillment partner, you can turn it all over to us. We’ll find you the best rates with the best shipper, and we will get your customers’ orders out the day we receive them. Our ability to take the pain out of shipping is just one reason clients tell us they love working with IFS.
Do you offer products that ship on a recurring schedule, such as health supplements and other nutraceuticals? Our systems are set up to handle auto-shipments efficiently and cost effectively. Replenishment orders are made automatically and shipped on time; customers receive automated email order and/or shipping confirmations.
It’s easy for product returns to fall through the cracks. That doesn’t happen at IFS; our full-time staff will track returns, issue refunds or credits, restock inventory and adjust stock levels … whatever you need. And your Account Manager will keep you informed about the details.
As a business stakeholder, you know that numbers matter. But sales revenue isn’t the only number you need to watch. Customer acquisition costs … customers’ lifetime value … promo redemptions … buying habits … cross-sells and upsells … the list of key data points goes on and on. Our full-time data administrator will help you get the most from your data so that you can focus on what works best.
Do you need order fulfillment services not mentioned here? Let’s talk about it! Chances are, we can help. Simply complete this form or call 1-888-275-3000 Monday-Friday, 8:00 a.m.-5:00 p.m. Central Time.