Cosmeceutical Product Fulfillment

Cosmeceutical Product FulfillmentCosmeceuticals – Skin Care Products Order Fulfillment

As the fastest-growing segment of the cosmetics and personal care product industry, Cosmeceuticals represents a marriage between cosmetics and pharmaceuticals. Buoyed by the desire of aging Baby Boomers to maintain a healthy, youthful appearance – along with technological advances and the emergence of new ingredients that deliver the nutrients necessary for healthy skin – the Cosmeceuticals market is expected to increase for years to come.

If you are looking for order fulfillment services to help your Cosmeceutical skin care business have a lasting presence in this emerging market, let IFS put our knowledge and expertise in this complex industry to work for you! You’ll appreciate the value of our turnkey, hassle-free process that will free up your time and allow you to focus on other important aspects of running your business.

We look out for your business from the get-go.

FDA Registered black and white logoHow does our Cosmeceutical fulfillment process work? To begin with, your product will be stored in our FDA inspected, climate-controlled warehouse that maintains temperatures between 60 and 77 degrees F year-round to provide an ideal environment for your Cosmeceutical line. This helps to ensure that your customers will receive top quality every time they order your products.

Plus, thanks to our system’s ability to track expiration dates and product lot numbers, we have you covered in case of a necessary product recall.

We work with you to support your marketing efforts by providing a convenient, reliable service to your customers. They can contact us online, by phone, fax or even “snail mail” to place an order or to get information on your product line.

Customer ServiceWhen your customers do contact us with an order or question about your products, our “high touch” Call Center professionals will take great care of them. You will quickly see that we have more than just “trained operators” to represent you. Our staff is highly educated, extensively trained and will know your products well. In fact, you will have a full-time Account Manager overseeing your business that will take the lion’s share of calls regarding your account and will communicate with you on a regular basis. Our goal is to help your business succeed. So in addition to filling orders and answering customer questions, our staff is trained on how to cross–sell and up-sell to increase your average ticket sale.

Let IFS handle all of the details.

To make sure there isn’t any lag time between receiving orders from your customers and waiting for payment, your customers’ credit card orders can be processed promptly and payments deposited directly into your merchant account on a daily basis.

Once the order is received, our automated shipping system creates pick tickets and labels, so shipping is fast and efficient. You have the option of choosing from a variety of delivery methods to make sure your customers receive their orders quickly. To ensure that your customers don’t run out of product, our subscription (auto-refill) program can consistently ship that product in time to reach them before they need a refill.

And, to ensure that you’ll never have to worry about not having product available in the warehouse, you’ll automatically receive a reminder when your inventory reaches minimum replenishment levels.

Back in the office, we will generate detailed reports that provide you with the latest information on individual customer shipments or a broad look at your overall program activity by marketing event, product, region, cost center, etc. – whatever categories best suit your needs.

If you’d like to know more about how Innovative Fulfillment Solutions can help you more effectively manage your Cosmeceuticals fulfillment efforts, simply fill out this form or call toll-free 1-888-275-3000, Monday through Friday, 8 a.m. to 5 p.m. Central Time.

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“IFS is known throughout the industry for its quality leadership, excellent workforce and history of quality fulfillment services. Plus, its centralized location allows for shorter shipment time and helps us to be more responsive to our customers.”

Dan McCall
Chief Operating Officer
Avidas Pharmaceuticals
Specialty therapeutics for age-related disorders and diseases