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- Your image is critically important. When your customers interface with the IFS Call Center, our “high touch” service means you can be confident your company's image will be polished and professional.
- More than just “trained operators” to represent you. As a client of IFS, you will have a full time Account Manager overseeing your business. Instead of relying on computer-aided scripts, our staff is college educated, extensively trained, and will know your products well. In fact, your Account Manager will be the one to take the largest number of calls on your account and will communicate with you daily.
- Staffing when you need it. We'll work with you to completely understand the timing, seasonality and volume issues related to your business. Your calls will be answered in less than 30 seconds and every order will be processed quickly and efficiently.
- Credit card processing means faster shipments. We'll process credit cards promptly, so orders can ship out ASAP. Your customers will get their merchandise before they know it, and your payments will be deposited directly into your merchant account on a daily basis.
- CRM support that will increase sales. With Customer Relationship Management in mind, we can gather valuable market data and help you increase sales though our custom-designed outbound telephone surveys. (Check out our sample phone survey.)
- Marketing campaign support that improves response. Plan a targeted direct marketing effort that includes a follow up phone call. Such efforts helped one client increase sales by as much as 67% over a 60-day period.
- Detailed reporting. You'll receive thorough, accurate reports and tracking information for all your orders and inquiries. Custom reports are also available to help you manage your business most effectively.
- State of the art technology. Customized call routing, automated call distribution, caller identification, screen transfer technology, and other systems provide seamless service to your customers.
- Call Center Services
In-bound:
• orders (with credit card processing)
- cross-sell/up-sell promotions to increase your
average ticket
• customer service calls
• inquiries
• catalog/literature requests
• PR/advertising support
• access to a toll-free number
• business-to-business or business-to-consumer services
Outbound:
• telephone surveys
- strengthen customer relationships
- gather valuable market data
- increase sales
• direct marketing follow-up
• database updating
• market research
• business-to-business or business-to-consumer services
Internet support:
• fully integrated order processing/customer care (with online credit card transactions)
• email management/follow-up customer service calls
• Web-enabled customer support
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