Whether you conduct business via e-commerce, or use the internet strictly as a lead generator or sales promotion tool, IFS can help. Built on the latest web technology, IFS provides a host of innovative breakthroughs for your e-business needs.

E-BUSINESS SERVICES —

E-mail monitoring - For catalog or literature requests, frequently asked questions, customer service issues, new business inquiries and more.

Sampling programs - A customized web site for your company can provide your sales reps with an easy way to acquire samples for customers and prospects.

Trade show support - Increase your sales by making trade shows more effective through prompt, professional follow-up to all trade show leads and requests.

E-COMMERCE CAPABILITIES —

Order processing - Let us download the orders from your Web site and process them frequently throughout the day. Transactions include credit card authorization and capture, and deposits directly to your merchant account. Our system can take your orders in a variety of ways, including using industry standard XML transactions so the entire order process can be automated.

• In-bound tele-services support - for Web site customers who prefer to place their orders via your toll-free number.
• On-line ordering - for those who order directly from your Web site.

Web-enabled customer service - When it comes to a customer's concern, you want to provide a prompt, courteous response. We'll take excellent care of your customers, either online or through our Call Center, so you can focus on increasing sales.

Product fulfillment - We'll warehouse, manage and fulfill your inventory. All incoming product is inspected for accuracy, and secured storage is available for high value inventory. Our shipping system automatically creates a pick ticket and label, and is compatible with all major carriers, so shipping is accurate (99%+ accuracy rate), fast (most orders are shipped the same day) and efficient. Expedited shipping is always available.

Order confirmation - Every e-commerce order receives an order confirmation via email, including tracking numbers and ship dates.

Inventory management - As we process your orders, you'll have access to real-time sales transactions and inventory updates. Detailed inventory reports will be generated daily, weekly or monthly, according to your needs. In addition, our system supports XML inventory status queries so you can configure your system to automatically keep track of inventory levels.

Minimum replenishment levels - Our system will automatically alert us when your inventory reachs its re-order point for each SKU offered. If you wish, we can deliver this information directly to your computer system in a variety of ways, or your Account Manager will communicate this information to you.

"IFS saves us an incredible amount of time and labor in managing our re-distribution projects," says Helzberg Divisional Vice President Mike Maasen. "They've given us excellent service, and saved us thousands of dollars over the past 5+ years. I highly recommend them."

Mike Maasen
Divisional Vice President
Helzberg Diamonds