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Who We Are

Fulfillment Services, Ecommerce Fulfillment, Outsource Solutions

IFS—Innovative Fulfillment Solutions, LLC—is an order fulfillment solutions provider based in Kansas City, Missouri.

Founded in 1998 at the cusp of the ecommerce boom, IFS was on the ground floor of the online shopping revolution. While the ebusiness boom turned into the ecommerce bust for many fulfillment center service providers, IFS has grown and prospered by applying sound business practices and providing outstanding client service.

MISSION

IFS’s mission is simple: TO EXCEED YOUR EXPECTATIONS. Every member of the IFS team, many of whom have been with the company since its founding, lives the IFS culture: to do what we say we’ll do—and more.

FAST FACTS

  • Founded in 1998 by Keith Milburn
  • Business clients are located in 24 states and three countries
  • Two distribution centers based in Kansas City, Missouri
  • Products shipped include healthcare products, skin care products, books, tapes, clothing, durable goods, safety equipment, jewelry, catalogs, sports equipment, sales samples and more
  • 99.873% order accuracy rate
  • 100% on-time shipping
  • 100% calls answered, 90% in less than 20 seconds

INDUSTRIES WE SERVE

At IFS, we serve clients in a variety of industries, from fast-growing e-commerce businesses to large corporate entities that need to ship product samples to their sales team. Here are a few examples of the types of industries and/or products that we serve:

CORPORATE INFO

COMMITMENT TO CLIENT SERVICE

IFS is a recognized and valuable partner to each of its fulfillment services clients. Providing best in class service, IFS is a transparent member of each client’s business team.

Every IFS business client benefits from careful attention to detail …excellent communication … flexible, scalable service … and fast, cost-effective shipments.

Every consumer and end-user receives polished, professional service from highly-trained customer service representatives … orders that are correct and packed well … deliveries that arrive in three days or less.

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