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 Whether you need just a little help with your catalog operation, or a turn-key solution, IFS can assist you. Check out the services we offer: Catalog orders - Includes secure cash and/or credit card processing; accepted online or via phone, fax or mail. Returns/credits handled promptly and professionally.
Catalog requests - Processed and mailed promptly and efficiently; requests received online or via phone, fax or mail. Customer service -The best customer service in the Midwest! Trained operators in our state-of-the-art Call Center will treat your customers professionally, courteously and promptly. Staffing adjusted to meet your needs.
Minimum replenishment levels - Supply us with minimum replenishment levels and the system will automatically alert us when your inventory reaches its re-order point. We can also re-order for you. Secured storage - For high-value inventory, a large section of our facility is secured, locked and monitored. Shipping options - Choose from UPS, Fed Ex, US Postal Service, Airborne, RPS or local courier services. 24 hour turn-around. Same day shipping on orders received by 2:00 p.m. Gift wrapping services available. Tracking service - With most services, your packages will be bar-coded to provide you and your customers with online tracking information. Click here to check out a case study on sorority cataloger UBGREEK. |
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"The results speak for themselves. For IFS to increase the number of callers converted to customers by nearly 25% is huge for us. Their Call Center team is committed to outstanding customer service and our numbers are clearly a reflection of that. I know I made the right choice in deciding to work with IFS." Dana Woodbury
"Everyone at IFS has been terrific to work with. We view IFS as an extension of our company. They provide turn-key order entry and fulfillment service for our catalog enterprise, which enables us to focus on the sales and marketing elements of the business. Their hallmark is the wonderful service they provide our customers through their experienced and dedicated staff." Yolanda Nardo
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Database management - As every cataloger knows, your database of customers is the lifeblood of your business. IFS offers complete database management services including regular list maintenance services (NCOA processing and de-duping functionality), marketing segmentation capabilities, and much more.
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