Service Guarantees


Making the choice to outsource your business can be a difficult decision.  But with Innovative Fulfillment Solutions, you can rest assured that we stand behind what we do everyday.  We take the worry out of outsourcing and provide the most cost-effective and efficient solution to your fulfillment needs.
Our operations are based on best industry practices to meet your expectations and business needs.
Our customer service guarantee includes:
  • 98% of orders are shipped the same day
  • 100 percent of orders are shipped wihin the next business day
  • 100 percent of all inventory is received within 24 hours
  • 100 percent rush shipping on the same day
  • 100 percent of calls answered
  • 90 percent of calls answered within 20 seconds
  • 99.9987 percent accuracy on all orders in 2010
For fast, reliable start-ups, we offer a written processes guide that, together with our experienced professional staff, guarantees a smooth, seamless start-up process.  Whether you have a seasoned staff or are new to the use of outsourced fulfillment services, IFS provides the high quality you are looking for at a reasonable price.